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Frequently Asked Questions

Frequently Asked Questions


How do I order?

The most convenient way is to place an order online on You may also order by email, or phone.


What information is required to place an order?

We need the following pieces of information to fulfill an order:


(a)    A specified quantity of the items you've selected.

(b)    The Place to which to ship the order.

(c)    The preferred method of shipment.

(d)    A valid credit card.

(e)    Your first name and Your last name.

(f)     Your complete street address.

(g)    Your phone number.

(h)    e-mail address.


Why do I need to provide my email address?

This is because we might have to get back to you regarding order, please provide a valid email address. The email address will NOT be used for marketing/advertising purposes.


Why do I have to include my phone number?

This is because having your phone number helps us maintain a high level of customer service. The phone numbers allow us to contact you if there's ever a question about your order. In addition, the shipping companies that we use require the phone number of the intended recipient of the package so that they can contact them if there is any problem with the delivery.


How do I know if you received my order?

After you press the "Buy Now" button, you will receive an order confirmation number and a confirmation email.

If you do not get an order confirmation, you should see a message at the top of the order form indicating why the order could not be processed. When you have corrected the problem, press the "Buy Now" button again to submit the order with the revised information. If you still have problems, please contact us directly so that we can help you to complete the order.

In addition, you will receive periodic e-mails regarding your order with specific instructions on how to check your order status.


When will I receive my order?

You will receive your order within 5 – 7 business days. If we go into backorder or your items is not available, then we will notify you via e-mail with a new estimated ship date.


What happens after I place my order?

(a)    You will receive 2 emails that serve as your order receipt and confirmation automatically.

(b)    We promptly process your order, normally within one hour to one business day.

(c)    We will send you a shipping notification email with the tracking number.

(d)    You receive your order.


Can I go to your warehouse or office to pick up the products directly?

Yes. If you are in Singapore, you may stop by our warehouse/office to collect the products directly. Our office hours are 10 am to 4 pm.



How can I be sure my transactions are private and secure?

Access to order information is available only when your ecrypted order status id code and e-mail address or zip/postal code are entered correctly. Additionally, if you are using a browser that supports SSL (secure sockets layer) protocol , encryption and authentication technology is in place to ensure your order information is protected with the highest levels of security available on the Web.




Can I use another form of payment than credit card?

Ordering from this site requires a credit card for payment. Your credit card will not be charged until we ship your order.


Why is my credit card number rejected when I try to place an order?

Most likely, you may have selected a method of payment that differed from the card number you entered. For instance, you might have selected Master Card as your method of payment and then accidentally entered the credit card number from your Visa card.

You also may have entered an extra digit in the credit card number. Please check to be sure you entered the card number correctly and try again. If you have any concerns regarding your credit card, please contact your financial institution for more information.

Credit Card Fraud is a felony. We will prosecute anyone attempting to use an illegal credit card. We tracks every transaction and will use all means available to prosecute any persons attempting to commit fraud. This service is provided for the protection of our customers.




I received the wrong item.

Please contact our customer service representatives for information regarding returns, replacements, and/or re-orders.


How do I return my order?

Please contact our customer service representatives.

You may return your unopened product within 14 days after you have received your order for refund. We can refund shipping costs only if the return is a result of our error. Please fill out the returns portion of the packing slip, enclose the original slip in the carton and wrap the package securely.

For your protection, please use a trackable method for shipment.


What Products Are Eligible for a Refund?

All products that you purchased come with a 14-Day Money-Back Guarantee. We will refund your purchase price subject to policy guidelines and agreement provisions.


How Can I Return a Product for a Refund?

(a)    Return the product within 14 days of purchase date.

(b)    Provide a copy of your original sales receipt, credit card statement, or canceled check.

(c)    Provide complete contact information, including your street address (sorry, no PO boxes), city, state, ZIP or postal code, telephone number, and e-mail address (if applicable).

(d)    Explain briefly why you want to return the product for a refund.

(e)    Send the product, its original packaging, and all related materials via traceable means to our Return Center. For tracking and security reasons, all returns must be sent by Federal Express, UPS, Airborne, DHL, or certified and insured mail, or return personally to the address below.


What Products Are Not Eligible for a Refund?

(a)    Not For Resale products

(b)    Products purchased through the promotion.


Timing and Process Information

All validated refund requests will be processed within 4 weeks of receipt by the Return Center. Failure to include all the required information may result in a denial of your request or a delay in the processing of your refund.


Product Returns Program : Product Returns, Replacements, Rebates

Shipping address for returns in the Taiwan:

Product Returns Program

Company name (English): sobee Tech co. Ltd.

Company name (Chinese) : 索比特科技有限公司

Address : Taipei. 103 Taiwan.

Hours: 9:00 A.M. - 6:00 P.M. Taipei Time, Monday through Friday



How do I obtain my order status ID code or order number if I've forgotten or lost it?

You must contact our customer service representatives.


Why can't I sign-in?

You may have either entered the wrong ID code and e-mail address or shipping zip/postal code combination that you initially used. Please call customer service for further assistance.